Privacy Policy

Privacy Policy Table Of Contents:

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this policy explaining areas of our website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the General Data Protection Regulation 2018, the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (together “Data Protection Laws”) are adhered to.

Additionally, this policy explains our online information practices and the choices you can make about the way your information is collected and used. To make this policy easy to find, we make it available throughout the website and at every point where personally identifiable information may be requested.

Who Are We?

Data is collected, processed and stored by Jim Lavery Law Limited, and we are what is known as the “data controller” of the personal information you provide to us.

Jim Lavery Law Limited is a limited company regulated by the Solicitors Regulation Authority under number 636630.

Jim Lavery Law Limited is registered with the Information Commissioner’s office under registration reference ZA238088. Our certificate is available on request. Our data protection contact is Jim Lavery, to whom all queries regarding data protection matters should be directed by email at jim@jimlaverylaw.co.uk

The Information We Collect

This policy applies to all personal information collected or submitted on this website should you choose to fill out a “contact us” form via this website or email us directly.

The types of personally identifiable information collected in this way are : Name, Email address.

We do automatically collect certain non-personally identifiable information from you when you visit our site, such as the type of browser you are using, the type of operating system you are using and the domain name of your internet provider. For further information, and an explanation of your rights in relation to such information collection, please see our cookie policy below.

The Information We DON’T Collect

Any personally identifiable data other than that specified above.

How We Use Information

We use the information you provide about yourself via this website solely to respond to your enquiry. We do not voluntarily share this information with outside parties and will keep it private and stored securely until a time it is no longer required or has no use. We use return email addresses to answer the email we receive. Your personal data is not used for any other purpose or voluntarily shared with outside parties without your express prior written consent and acting in accordance with the Data Protection Laws.

However it is possible, though unlikely, that we might be forced to disclose personally identifiable information in response to legal process or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency’s request.

Also we cannot guarantee the privacy of personal information you transmit over the web or that may be collectable in transit by others.

Cookie Policy

What is a cookie?

A cookie is a small piece of text that is stored on your computer, phone or other mobile device when using a browser to connect to the internet. Cookies have many uses but specifically, they are used to store information about you on your computer. Unless you have specifically set your computer to reject cookies, websites will already have been using cookies to enhance your online experience.

How we use cookies

The cookies we use on jimlaverylaw.co.uk collect basic information about our visitors including what pages have been visited and how they found our website. The information we gather does not identify anyone and we make no attempt to find out who has been to our site.

In order to comply with EU regulations, visitors to our website now have the option of accepting or denying the use of and saving of our cookies. We recommend you allow the cookies we set by this website as they help us provide a better service. If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from.

The cookies we use:

Google Analytics: The Google Analytics cookie contains a randomly generated ID used to recognise your browser when you read a page. The cookie contains no personal information and is used only to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the site. This information is only processed in a way which does not identify anyone.

Cookie Acceptance: This cookie monitors whether or not you have accepted cookies on our site.

People who use our online services

We will not give your contact information to any other organisation unless legally obliged to do so.

Managing your cookies

For further information on how to manage your cookies with a specific browser, please click the appropriate link below:

To manage your Google Analytics cookies, you can visit the Google Analytics help page, however please bear in mind that information obtained from Google Analytics goes towards improving the user experience on our site.

WordPress

We use a third party service, WordPress, to publish our News and Views, and update the website content. We use a standard WordPress service to collect anonymous information about users’ activity on the site. For example, the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it.

Our Commitment To Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

What are your Rights?

You have the right to:

Complaints about the use of Personal Data

If you wish to make a complaint about how we have handled your personal data, you can contact Jim Lavery at the email address set out under “How to Contact Us” below, who will investigate further.

If you are not satisfied with our response, or believe that we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

How To Contact Us

Please contact us by email to jim@jimlaverylaw.co.uk if at any time you want to request information about this online privacy policy or to exercise your rights as set out above.

Revisions To Our Policy

We reserve the right to revise this policy or any part of it from time to time. Please review the policy periodically for changes.

Our Complaints Policy and Procedure

We pride ourselves in providing a high quality service to our clients at all times. If, however, a client would like to make any suggestions as to how our service to you can be improved or is dissatisfied with any aspect of the services provided by us or a related bill, they are invited to contact Jim Lavery immediately and he will do his best to resolve the problem without delay.

If for any reason we are unable to resolve a client’s concerns, we operate a formal complaints procedure which complies with the requirements of the Solicitors Regulation Authority (“SRA”) and is set out below. Making a complaint will not affect how we handle the client’s transaction.

The SRA can help if a client is concerned about the advice received from us or the manner in which we have provided that advice. Concerns can be raised with the SRA at https://sra.org.uk/consumers/problems/report-solicitor page.

If you would like to make a formal complaint, please contact us by email at jim@jimlaverylaw.co.uk or by post to us at 77 Broad Oaks Road, Solihull, West Midlands B91 1HY. JLLL will send you a letter acknowledging receipt of your complaint within three days of receiving it, setting out the complaints handling procedure outlined below.

Jim Lavery will then investigate the complaint and will invite you to a meeting (in person or by telephone) to discuss and hopefully resolve the complaint. He will do this within 14 days of sending the acknowledgement letter.

Within three days of the meeting, Jim Lavery will write to you to confirm what took place and any solutions agreed.

If you do not want a meeting or it is not possible, Jim Lavery will send a detailed written reply to the complaint, including his suggestions for resolving the matter, within 21 days of the acknowledgement letter.

If you are still not satisfied and requests a review Jim will review the decision and will write to you within 14 days of receiving the request for a review, confirming the final position and explaining my reasons.

If for any reason we are unable to resolve your concerns, then you may refer the matter (including any complaint concerning your bill) to the Legal Ombudsman (www.legalombudsman.org.uk). They will look at your complaint independently and this will not affect how we handle your case. Before accepting a case for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, you have the right to refer the matter to the Legal Ombudsman within six months of receiving a final written response from us notifying you of this right. A complaint must ordinarily be referred to the Legal Ombudsman:

You may also have the right to apply to the court for an assessment of any bill we have issued to you under Part III of the Solicitors Act 1974.

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